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Our CEO Gina Cotner frequently speaks to other Admin and Executive organizations on successfully managing expectations what accountability really looks like. Our own team of high-performing Executive Assistants are continuously trained and mentored on setting and managing expectations.

We recently came across this excellent article on that addressed what words really matter as an accountable leader:

Leadership, after all, is primarily a function of determining a direction and influencing people to move in that direction. However, that makes it sound far too simple. Moving a group of people collectively in any direction is hard. One of the most challenging parts is that you are ultimately responsible for the way your team and organization performs. Not only that, but you’re also accountable.

Full Article on